What to Expect
From the moment you walk through our doors, our team will do everything they can to make you and your pet feel comfortable and welcome.
1. Get Settled
Please arrive about 10 minutes early to fill out our New Patient Form (if applicable). If you'd like to save some time, you can complete the form online in advance.
2. Provide Pet Medical History
Once an examination room is ready, a member of our staff will escort you and your pet to the room and ask you for a few details about your pet's health and medical history.
3. Meet Your Veterinarian
Your veterinarian will introduce themselves to you and your beloved companion, review the medical history you provided and listen to any concerns you may have about your pet's health.
4. Exam, Diagnosis & Treatment
Once your furry friend feels comfortable, your veterinarian will perform a thorough examination and provide you with a diagnosis and options for treatment. They will also answer any questions you may have.
A detailed report of your pet's diagnosis and treatment plan will be kept in our system for future reference.
Our Pet Care Philosophy
Our team is committed to practicing our profession with excellence and compassion. We are proud to be AAHA accredited, which allows us to uphold a high standard of veterinary care. Many members of our team are also Fear Free certified which gives them the skills they need to provide kind and gentle care to every patient, including those who are nervous to come visit us.
We believe in providing our patients with gentle, compassionate care while providing pet parents with vital lifestyle and nutritional guidance designed to optimize their devoted companions' health and happiness.
We proudly serve pet owners from across Nelson, Kaslo, Nakusp, Castlegar, Trail, Fruitvale, Salmo, Grand Forks, Christina Lake and beyond.
Hospital FAQs
If you are visiting our animal hospital for the first time you are bound to have questions. Learn more about our office policies, payment options, and appointment booking by reading through the answers to our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We are happy to provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
Depending on your pet's treatment plan, we may require a deposit based on our estimate prior to any further care.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs urgent care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
We require 24 hour advance notice to cancel or reschedule an appointment so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets, such as cats and dogs, and exotic pets, including birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty foods your companion needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit. We are also able to receive direct payment from Trupanion.